MODE Transportation

MODE Transportation, A company that specializes in freight management and forwarding, through a wide network of brokers, drivers, and many more. During our meeting with stakeholders and team members, we started work to establish our goals and prioritize the tasks.

In our research phase, we found out that there is no design standard maintained throughout the system. We also performed a UX audit to understand the user problems and feedback we received from the existing users. Stakeholders and team members told us that it is important to have all the functions present so any user can interact with MODE systems with any function at any point.

We provided a solution by providing a new design system and guidelines along with a new UX that can be used to improve the entire MODE system.

— SERVICES —

UX/UI Design, Art Direction & Content Design

Research

We conducted detailed user interviews, performed UX audit and received a lot of feedback from stakeholders and team members. This gave us an idea of where the problem exists and how it can be resolved through design improvements and UX strategies. We proposed a solution though new UX guidelines and also presented the new visual appearance of the current MODE system.

Design Process

After setting our goals through research, we concluded that there is an urgent need for a design system to improve the visual appearance and enhance the user experience. We started building our design system and provided all the necessary components that are being used in the existing MODE system and also performed usability testing. We ensured that the new design update will be following accessibility requirements and provided design guidelines to be followed by team members for future updates.

Conclusion

In conclusion, the MODE Transportation project was a successful effort to improve the company's freight management and forwarding system through the establishment of a new design system and guidelines and the implementation of a new UX. By conducting research and performing a UX audit, we were able to identify the problems faced by users and develop a solution that addressed their needs and provided a consistent experience throughout the system.

The resulting design and UX were well received by stakeholders and team members, who appreciated the ability to interact with the MODE system in a flexible and user-friendly manner. This project demonstrates the value of a comprehensive approach to design and the importance of considering the needs of all users in the development process.